![]() Account VerificationĪnother reason we may lock your withdrawal function is that our firm needs to finish verifying your identity. Please contact us thereafter, and our team will be happy to help you with the next steps. If you'd like to review that information, click here. Note : There are deposit holds in place to help prevent accounts from going negative. If you want to review how to make a deposit, or different ways of depositing, you can visit our USD Transfers support page here. To regain access to your account, we'll need you to settle the outstanding balance by making a new deposit. To Restore Access (From a Negative Account Balance): You can see the status of your deposit by viewing your deposit and withdrawal history. The funds were not fully available for withdrawal (ex: a check deposit hold).The bank account was closed prior to our firm processing the deposit.There were insufficient funds in the bank account while processing the deposit.(ex: a stop payment was placed, the transaction was flagged as suspicious, a dispute was filed, etc.) The authorized deposit was revoked by the banking institution.This can happen for a multitude of reasons, but the most common reasons are: This error indicates that you selected to make a deposit to your Binance.US account, but when our payment provider attempted to pull the funds from your bank account, they were unable to retrieve the funds. You may see an error saying that your withdrawals are suspended due to risk management. Wire deposits are generally exempt from this rule, but exceptions may apply.įor more information, please visit here. During this lock users cannot withdraw USD or Crypto funded by these deposits for the following time periods: Withdrawal Lock on New ACH, Debit, & Apple Pay DepositsĪll new ACH, Debit, and Apple Pay deposits are subject to a brief withdrawal lock period. Troubleshooting 2-Factor Authentication (SMS or Authenticator app).Recent Account Changes (Including Password Changes).Withdrawal Lock on New ACH, Debit, & Apple Pay Deposits.To pinpoint the exact reason, take a look at the common causes that trigger this feature. If this has happened to you, you may want to understand why. Our automated system will lock your ability to withdraw under certain circumstances. Please note: USD deposits, withdrawals, and trading have been paused.
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